Network and Website Notification System
If you'd like to receive notifications of our network status and unscheduled maintenance and emergency outages, please follow ProjectA911 on Twitter or subscribe to our Google Group for the most detail.
Current Status
Support and Emergency Line Procedure
Project A's in-house technical and customer support staff are ready to help, Monday-Friday, 8am-5pm Pacific Time, and will respond to emergency requests 24x7.
During Regular Business Hours
- Go to https://www.projecta.com/support to review our support ticket process. (Or visit www.projecta.com and click on Support.)
- Fill out our Product and Service Support Form at https://support.projecta.com/
- As a follow up, you can also call our General Support Line at (541) 488-1702 x108
If your connectivity is down, or you can not reach www.projecta.com
Emergency Message Line
This will page our on-call technicians, and you will receive a response ASAP, with a maximum of a 2 hour response time, depending your support level. In your message, please make sure you leave your full name, organization name, and a phone number. Note: even if our VOIP phone lines happen to be down, we will still receive these messages. If you do not receive a call back within 2 hours, please call the mobile phone numbers below.
After Hours Support
Emergency Message Line
This will page our on-call technicians, and you will receive a response ASAP, with a maximum of 2 hour response time, depending on support level. In your message, please make sure you leave your full name, organization name, and a phone number. Use the Support Form before calling (if possible) and note your Incident Tracking Number. Note: even if our VOIP phone lines happen to be down, we will still receive these messages. If you do not receive a call back within 2 hours, please call the mobile phone numbers below.
Scheduled Maintenance Window
In order to maintain our network security and reliability, we must occasionally make upgrades to our network and software. Most often these upgrades take only minutes, and are usually imperceptible to our customers. However, sometimes a longer outage is required. If you do notice a period of downtime during this maintenance window, please be assured that this is to maintain the integrity of our network.
This maintenance window is from Wednesday night at 9pm until Thursday morning at 2am, PST.
Phone Numbers
General Support Line
Web Services
Emergency Message Line
This will page our on-call technicians, and you will receive a response ASAP, with a maximum of 2 hour response time, depending on your service level. In your message, please make sure you leave your full name, organization name, and a phone number. Use the Support Form before calling (if possible) and note your Incident Tracking Number. Note: even if our VOIP phone lines happen to be down, we will still receive these messages. If you do not receive a call back within 2 hours, please call the mobile phone numbers below.
Mobile Phones
Paul Steele - (541) 227-8189
Jim Teece - (541) 227-8188