{"id":2,"date":"2020-04-02T19:18:05","date_gmt":"2020-04-03T02:18:05","guid":{"rendered":"https:\/\/projecta911.com\/?page_id=2"},"modified":"2023-11-21T09:26:37","modified_gmt":"2023-11-21T17:26:37","slug":"home","status":"publish","type":"page","link":"https:\/\/projecta911.com\/","title":{"rendered":"Home"},"content":{"rendered":"\n\n\t<h2 id=\"h.p_ID_13\" dir=\"ltr\">Network and Website Notification System<\/h2>\n\t<h4>If you&#8217;d like to receive notifications of our network status and unscheduled maintenance and emergency outages, please follow <a href=\"https:\/\/www.google.com\/url?q=https%3A%2F%2Ftwitter.com%2FProjectA911&amp;sa=D&amp;sntz=1&amp;usg=AOvVaw3pu3ON24dz0-mpi0cduX1w\" target=\"_blank\" rel=\"noopener\">ProjectA911 on Twitter<\/a> or subscribe to our <a href=\"https:\/\/groups.google.com\/d\/forum\/projecta911\" target=\"_blank\" rel=\"noopener\">Google Group<\/a> for the most detail.<\/h4>\n\t<h3>Current Status<\/h3>\n\t<a data-width=\"1200\" data-height=\"370\" href=\"https:\/\/twitter.com\/ProjectA911?ref_src=twsrc%5Etfw\">Tweets by ProjectA911<\/a> \n\t<h2>Support and Emergency Line Procedure<\/h2>\n<p>Project A&#8217;s in-house technical and customer support staff are ready to help, Monday-Friday, 8am-5pm Pacific Time, and will respond to emergency requests 24&#215;7.<\/p>\n<h2>During Regular Business Hours<\/h2>\n<ul>\n<li>Go to <a href=\"https:\/\/www.projecta.com\/support\">projecta.com\/support<\/a> to review our support ticket process. (Or visit <a href=\"https:\/\/projecta.com\/\" target=\"_blank\" rel=\"noopener\">projecta.com<\/a> and click on Support.)<\/li>\n<li>Fill out our Product and Service Support Form at <a href=\"https:\/\/support.projecta.com\">support.projecta.com<\/a>\u00a0or email <a href=\"mailto:help@projecta.com\">help@projecta.com<\/a> which will open a ticket for you automatically.<\/li>\n<li>As a follow up, you can also call our General Support Line at <a href=\"tel:5414881702\">(541) 488-1702 x108<\/a><\/li>\n<\/ul>\n<h2>If your connectivity is down, or you can not reach <a href=\"https:\/\/support.projecta.com\/\" target=\"_blank\" rel=\"noopener\">support.projecta.com<\/a><\/h2>\n<p><strong>STEP 1: <\/strong>Email <a href=\"mailto:help@projecta.com\">help@projecta.com<\/a><\/p>\n<p><strong>STEP 2: <\/strong>Call the emergency message line\u00a0<a href=\"tel:5414881702\">(541) 488-1702 x301<\/a><\/p>\n<p>This will page our on-call technicians, and you will receive a response as soon as possible, with a maximum of a 2 hour response time, depending your support level. In your message, please make sure you leave your full name, organization name, and a phone number. Note: even if our VOIP phone lines happen to be down, we will still receive these messages. If you do not receive a call back within 2 hours, please call the mobile phone numbers below.<\/p>\n<h2>After Hours Emergency Support<\/h2>\n<p><strong>STEP 1: <\/strong>Fill out a support ticket at <a href=\"https:\/\/support.projecta.com\/\">support.projecta.com<\/a> or email <a href=\"mailto:help@projecta.com\">help@projecta.com<\/a><\/p>\n<p><strong>STEP 2: <\/strong>Call the emergency message line <a href=\"tel:5414881702\">(541) 488-1702 x301<\/a><\/p>\n<p>This will page our on-call technicians, and you will receive a response as soon as possible, with a maximum of 2 hour response time, depending on support level. In your message, please make sure you leave your full name, organization name, and a phone number. <strong>Use the Support Form before calling<\/strong> (if possible) and note your Ticket Number. Note: even if our VOIP phone lines happen to be down, we will still receive these messages. If you do not receive a call back within 2 hours, please call the mobile phone numbers below.<\/p>\n<h2>Scheduled Maintenance Window<\/h2>\n<p>In order to maintain our network security and reliability, we must occasionally make upgrades to our network and software. Most often these upgrades take only minutes, and are usually imperceptible to our customers. However, sometimes a longer outage is required. If you do notice a period of downtime during this maintenance window, please be assured that this is to maintain the integrity of our network.<\/p>\n<p>This maintenance window is from Wednesday night at 9pm until Thursday morning at 2am, Pacific Time.<\/p>\n<h2>Phone Numbers<\/h2>\n<p><strong>General Support Line<\/strong><\/p>\n<p><a href=\"tel:5414881702\">(541) 488-1702 x108<\/a><\/p>\n<p><strong>Web Services<\/strong><\/p>\n<p><a href=\"tel:5414881702\">(541) 488-1702 x103<\/a><\/p>\n<p><strong>Emergency Message Line<\/strong><\/p>\n<p><a href=\"tel:5414881702\">(541) 488-1702 x301<\/a><\/p>\n<p>This will page our on-call technicians, and you will receive a response as soon as possible, with a maximum of 2 hour response time, depending on support level. In your message, please make sure you leave your full name, organization name, and a phone number. <strong>Use the Support Form before calling<\/strong> (if possible) and note your Ticket Number. Note: even if our VOIP phone lines happen to be down, we will still receive these messages. If you do not receive a call back within 2 hours, please call the mobile phone numbers below.<\/p>\n<p><b>Mobile Phones<\/b> (please use only if you do not receive a response from our emergency procedure.)<\/p>\n<p>Paul Steele &#8211; <a href=\"tel:5412278189\">(541) 227-8189<\/a><\/p>\n<p>Jim Teece &#8211; <a href=\"tel:5412278188\">(541) 227-8188<\/a><\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>Network and Website Notification System If you&#8217;d like to receive notifications of our network status and unscheduled maintenance and emergency outages, please follow ProjectA911 on Twitter or subscribe to our Google Group for the most detail. Current Status Tweets by ProjectA911 Support and Emergency Line Procedure Project A&#8217;s in-house technical and customer support staff are&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_wp_rev_ctl_limit":""},"_links":{"self":[{"href":"https:\/\/projecta911.com\/wp-json\/wp\/v2\/pages\/2"}],"collection":[{"href":"https:\/\/projecta911.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/projecta911.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/projecta911.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/projecta911.com\/wp-json\/wp\/v2\/comments?post=2"}],"version-history":[{"count":1,"href":"https:\/\/projecta911.com\/wp-json\/wp\/v2\/pages\/2\/revisions"}],"predecessor-version":[{"id":1600,"href":"https:\/\/projecta911.com\/wp-json\/wp\/v2\/pages\/2\/revisions\/1600"}],"wp:attachment":[{"href":"https:\/\/projecta911.com\/wp-json\/wp\/v2\/media?parent=2"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}